There’s a moment during a facilitated workshop when I like to pause, breathe and look around. There will be flip chart pages stuck to the walls with arrows pointing at scrawly handwriting and indecipherable line drawings and post-its in tutti frutti shades. Someone will be tweaking their ideas with the focus of a young Michelangelo; two people who had never met before will be talking at a mile a minute, gesticulating wildly as another idea dawns. Call it chaos. It is, in a way. But it’s collaborative chaos (more on that here). And it’s where unexpected solutions come to life.

This is what the world needs right now: unexpected solutions to unique and complex problems.

The answers your organisation needs to pivot, thrive, evolve, likely can’t be found with a quick click or another out-the-box training. I believe they exist only – and entirely amazingly – inside your people. Create the right environment, set the right tone and ask the right questions, and they will figure it out. Every time.